Shipping&delivery

Shipping & Delivery Policy

Effective Date: Feb.7th.2025

Thank you for choosing Inlife! We are committed to providing fast and reliable shipping for all our electric bike orders. Please review our shipping and delivery policy below to understand our process, fees, and delivery times.

1. Processing Time

All orders are processed within 1-2 business days of receiving the order, provided the item is in stock and payment has been successfully processed. Orders placed on weekends or holidays will be processed the next business day.

If there is a delay in processing your order due to stock availability, we will notify you via email or phone with an estimated shipping date.

2. Shipping Rates

Shipping costs are calculated at checkout based on the size, weight of your order, and your delivery location. Shipping fees will be clearly displayed before you complete your purchase.

· Free Shipping: We offer free standard shipping on all orders over $600 within Mexico.

· Standard Shipping: $10000 for orders below the minimum for free shipping.

· Expedited Shipping: $20000 (if applicable), with faster delivery options available at checkout.

Shipping costs for international orders may vary, and additional customs duties and taxes may apply, depending on your location.

3. Shipping Methods

We partner with reputable carriers to ensure timely delivery of your products. The available shipping methods include:

· Standard Shipping: Estimated delivery time is 5-7 business days.

· Expedited Shipping: Estimated delivery time is 2-3 business days (available for select locations).

· International Shipping: Estimated delivery time is 7-14 business days, depending on the destination country. Additional shipping charges and customs duties may apply.

Once your order is shipped, we will send you a tracking number so you can monitor the status of your delivery.

4. International Shipping

We currently ship to the following countries: [Insert list of countries]. If you do not see your country listed, please contact us at INLIFE6688@outlook.com  to inquire about shipping availability.

· Customs Duties and Taxes: International customers are responsible for any applicable customs duties, taxes, or fees imposed by the destination country. These charges are separate from the shipping costs and are not covered by Inlife.

Please note that shipping times for international orders may vary due to customs processing or other factors outside of our control.

5. Shipping Address

Please ensure that the shipping address provided during checkout is accurate and complete. Inlife is not responsible for delays or undelivered packages due to incorrect or incomplete address information.

· If a package is returned due to an incorrect address, you may be required to pay additional shipping fees to have the package reshipped.

6. Order Tracking

Once your order has shipped, we will send you a tracking number via email. You can use this tracking number to track your order’s progress on the carrier’s website. Please allow up to 24 hours after receiving your tracking number for the carrier to update the tracking information.

7. Delivery Issues

If your package is delayed, damaged, or lost in transit, please contact our customer service team immediately at [Insert email] or [Insert phone number]. We will work with the carrier to resolve the issue.

If a delivery issue occurs, we may offer to:

· Issue a replacement or a refund for damaged or lost items.

· Assist with filing a claim with the carrier for missing or damaged goods.

8. Delivery Time Estimates

The estimated delivery time is calculated based on the shipping method selected at checkout and the destination. Please keep in mind that delivery times are estimates and may vary due to factors such as:

· Shipping carrier delays

· Weather conditions

· Holidays or peak seasons

While we strive to meet these estimated delivery times, they are not guaranteed.

9. Multiple Shipments

In some cases, your order may be split into multiple shipments, especially if you have ordered different items from our store. You will receive separate tracking numbers for each part of your order.

10. Contact Us

If you have any questions or concerns regarding shipping, delivery, or if you need assistance tracking your order, please contact our customer service team:

Inlife
Email:INLIFE6688@outlook.com